Legal Access Request Portal

Shopify supports more than a million merchants, who in turn interact with millions of customers across the globe. Some of these merchants (or customers) occasionally find themselves in legal disputes which might lead to a legal request for information about a particular merchant, store, or transaction. Shopify also receives requests from law enforcement or other government institutions for personal information in the context of an investigation or enforcement of applicable laws. These requests must be submitted through this portal so that we can effectively triage urgent requests, verify the validity of requests, and produce the requested information securely. We can no longer process requests sent through email. If you have any questions about what information we are able to produce, and in which circumstances, please read our Guidelines on Legal Requests.

Please note the Regulatory Affairs and Enforcement team communicates primarily in English.

Please complete the following form to start your request.

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