Legal Access Request Portal

Shopify supports more than a million merchants, who in turn interact with millions of customers across the globe. Some of these merchants (or customers) occasionally find themselves in legal disputes which might lead to a legal request for information about a particular merchant, store, or transaction. Shopify also receives requests from law enforcement or other government institutions for personal information in the context of an investigation or enforcement of applicable laws. These requests must be submitted through this portal so that we can effectively triage urgent requests, verify the validity of requests, and produce the requested information securely. We can no longer process requests sent through email. If you have any questions about what information we are able to produce, and in which circumstances, please read our Guidelines on Legal Requests.

Please note the Regulatory Affairs and Enforcement team communicates primarily in English.

Please complete the following form to start your request.

Required fields

Email( We'll use this email address to reply to your request. )

What is the nature of the request?

To which Shopify entity is the request addressed? Please note that different Shopify entities may have control over different records. Please review Shopify’s Contracting Party Country list for the appropriate entity.

Who is the subject of the request? (For example, an individual’s name, email, business name and website address) Please add (+) a unique line for every individual subject.

What information is requested?

What is the authority that is issuing the request?

What is the jurisdiction of the requesting body? Please provide the country.

Please provide the state if the request is from a non-federal American requesting body. Please note that in some cases, we may only be able to produce information if the data subject’s information is registered within the jurisdiction of the requester.

Is there a statute, law, or regulation that prohibits disclosure of this request?

Yes - Permanently

Yes - Temporary

No, there is no secrecy requirement

In the text box below, identify the statute, law, or regulation that prohibits disclosure, as well as the timeframe. If you do not provide such an order or identify such a binding legal obligation, we will notify the merchant, partner, or individual that we are compelled to disclose their personal information. Alternatively, a copy of a court or administrative order prohibiting disclosure can be attached on the next page.

Please provide the deadline for production, where relevant.

Is this an emergency request?

If so, please explain the immediate threat of harm, safety issue, public health ramification?